General Information
Click here to see a sample bill with explanations on how to read it.
Our office is located at 7420 US HWY 51 South, Dongola, IL. A depository is available just outside our front door for making afterhours payments.
Collection and Disconnection Fees
If a SIEC representative must be sent to the member location to disconnect service, a service charge will be added to the delinquent bill. The member is responsible for paying the current bill, past due bill, service charges, and security deposit in full before service will be restored. Once our serviceman arrives at the property, he will not be allowed to wait for member to contact our office to make payment arrangements. Any request for an extension must be made at least 3 days prior to the cut off date shown on your invoice.
Budget Billing
(Available for residential accounts only)
We offer a “fixed” budget billing plan to residential members who have a good credit rating, a minimum of twelve months usage history, and whose account reflects a current billing status. Your budget amount is set to the average monthly billing based on the previous twelve month’s total billing. Contact our office for further details or request being placed on our Budget Billing Plan.
Unpaid Final Bill
Unpaid balances are turned over to a collection agency if not paid within 60 days of the disconnection. Unpaid balances will also be assessed a late fee of 5% per month from the date of disconnection until the bill is paid in full.
Payment Options:
- Automated Payment Plan
We offer a free debit plan (ACH) that draws funds from your checking or savings account to pay your monthly electric bill. The payment is made automatically each month. Contact our office for enrollment information. - On-Line Payments
Visit our website www.siec.org and pay your invoices using your checking account, a debit or credit card. - Credit Card Payments
We can charge your credit card to pay your monthly electric bill. Contact our office for more information. - Pay by Phone
Paying by phone is another great option To pay by phone, members call 1-855-356-6361.
Call Before You Dig!
You must call JULIE at 811 at least 48-hours in advance of digging.
Power Outages/Emergencies
If you have an emergency, or if your electric service goes out (check your fuse or circuit breakers before calling) then, please call immediately. If SIEC personnel are called out after hours for problems on the member’s side of the meter, a charge may be assessed. Call 1-800-762-1400 or 618-827-3555.
