If a SIEC representative must be sent to the member location to disconnect service, a service charge will be added to the delinquent bill. The member is responsible for paying the current bill, past due bill, service charges, and security deposit in full before service will be restored. Once our serviceman arrives at the property, he will not be allowed to wait for member to contact our office to make payment arrangements. Any request for an extension must be made at least 3 days prior to the cut off date shown on your invoice.